ColumbiaDoctors Tarrytown – Urgent Access

Confirm that you have access to the Connect Patient Portal and Your MyChart account.

Access to the patient portal is crucial for ensuring an efficient visit.

• If you do not have a MyChart account, visit myconnectnyc.org, complete the form, and respond to the security questions to confirm your identity.
• Install the MyChart app on your mobile device via the App Store (iOS) or Google Play (Android).
  • Once in the app, search for "Columbia University Irving Medical Center," and select it as your primary institution.

Complete all required forms online before you arrive.

Avoid unnecessary time in the waiting room and potential delays to the start of your appointment. Follow the steps below:

Using your computer:

• Log into the patient portal at myconnectnyc.org.
• Click on the Health icon at the top of the screen and select the link to Questionnaires listed under Medical Tools
• Click on each item associated with your upcoming orthopedics appointment and complete the forms fully.
• You will be able to save your progress along the way if you are interrupted and need to finish later.

Using the MyChart App:

• Log into the MyChart app on your mobile device (see setup instructions above)
• Click on the Questionnaires icon in the main menu
• Click on each item associated with your upcoming orthopedics appointment and complete the forms fully.
• You will be able to save your progress along the way if you are interrupted and need to finish later.

When you arrive, please remain in your parked car to complete the following steps:

1. Use your mobile device to complete the eCheck-in process via the MyChart app (see setup instructions above in "What to do Before your Appointment"). Be sure to pay any required co-pays during the eCheck-in process. If for any reason your appointment does not proceed your credit card will not be charged.
2. Call our front desk at 646-317-3256 to let us know that you have arrived and checked-in. Our staff will complete your check-in process and instruct you to enter the office, or continue waiting until your provider is ready to see you.

Patients requiring x-rays: Plan to arrive in the parking lot 45 minutes before your scheduled appointment time.

All other patients: Plan to arrive in the parking lot 15 minutes prior to your scheduled appointment time.

Please do not arrive earlier than the designated timeframe.

Our goal is to minimize the number of people in our offices and waiting rooms to protect everyone's safety. If you arrive early, please wait in your car or outside of the building until the appropriate time. 

Free parking is available in the lot just outside of our offices.

The following safety precautions will be taken for your safety, and the safety of our staff:

• Visitors: For your safety, and the safety of our patients and staff, there are limitations on visitors who may accompany you inside our offices for your appointment.
  • Minors below the age of 17 may be accompanied by one parent or guardian
  • Adults with mobility or cognitive impairment may be accompanied by one other person
• Patient Screening: In addition to pre-screening for COVID-19 symptoms before you arrive, you will be screened upon your arrival via temperature check and several brief questions.
• Mask Use: All individuals in Columbia and NYP clinical facilities must wear a mask at all times. Patients will be provided with a mask upon arrival if they do not already have one.
• Hand Washing: When you arrive at the office we kindly request that you wash your hands, or sterilize them with available hand sanitizer.
• Personal Protective Equipment: Our care teams follow CDC guidelines, have the proper personal protective equipment (PPE) and wear it at all times. We have also established screening and testing protocols for our care teams.
• Cleaning and Disinfecting: Our locations are repeatedly and thoroughly sanitized throughout each day.  Exam rooms are cleaned extensively between patient visits.

Please contact your provider's office with any questions about your specific circumstances or needs.

• After completing your COVID safety screening, follow signs for Radiology and X-Ray located through the glass doors located toward the left side of the lobby when facing the front desk.
• Check in at the Radiology registration desk and follow their instructions to complete your imaging safely.
• Once your X-Rays are complete, return to the main lobby, check in at the front desk and wait to be escorted back to an examination room.

Columbia Radiology Procedures and Information

After any required x-rays and imaging are completed, and you have checked in at the Columbia Orthopedics front desk, a member of our clinical team will escort you directly to the examination where you will see your provider.